Terms and conditions

The agreement between you and us when you use Better Feedback. Plain English, and short enough to actually read. Last updated 3 August 2026.

Who these terms are between

These terms govern your use of the Better Feedback website and service. Your contract is with:

QFINITY SOLUCOES EM TECNOLOGIA E INTELIGENCIA ARTIFICIAL LTDA
Rua Juracy Magalhães 853, Ponto Central
44075-115 Feira de Santana – BA
Brazil

referred to below as “we”, “us” or “Better Feedback”. “You” means the person or company that creates an account or uses the service. By creating an account you accept these terms. If you are accepting on behalf of a company, you confirm you are entitled to bind it.

Your own general terms do not apply, even if you refer to them when ordering, unless we have agreed to them in writing.

What the service does

Better Feedback is a hosted widget and dashboard. You add a script tag to a website or web application; reviewers you invite can then click an element on that page and leave a note. Each note is stored with the element it was pinned to and the surrounding context, and can be exported as markdown or JSON or read through our API.

We develop the service continuously. We may add, change or remove individual features, provided the core purpose you paid for stays intact. Where a change materially reduces the agreed functionality of a paid plan, we will tell you in advance and you may terminate for the remainder of the paid period.

Your account

  • You must be at least 18 and able to enter into a contract.
  • Give accurate registration details and keep them current.
  • Keep your login credentials to yourself. You are responsible for everything done through your account until you tell us it has been compromised.
  • Reviewers you invite to comment do not need an account and are not account holders. You remain responsible for who you share a feedback link with.

Plans, prices and billing

  • The Free plan covers 3 projects for a single person, with unlimited feedback items and unlimited client reviewers. It costs nothing and needs no card.
  • Pro costs €12 per workspace member per month and adds unlimited projects, team members and your own branding on the widget.
  • Client reviewers never require a paid seat on any plan.
  • Prices are stated in euro. Statutory VAT or equivalent turnover tax is added where applicable; business customers may be invoiced under the reverse-charge procedure where the rules allow it.

Paid plans are billed in advance for the chosen period and renew automatically for the same period until cancelled. Adding a workspace member mid-period is charged pro rata. We may change prices for future billing periods with at least 30 days' notice by email; if you do not accept the new price you may cancel with effect from the date it would take effect.

If a payment fails we may retry it and, after notice, suspend paid features until the account is settled. Your data is not deleted during a suspension.

Your content stays yours

Everything you and your reviewers put into the service — feedback items, screenshots, project names, uploaded files — remains yours. We claim no ownership.

You grant us the limited, non-exclusive licence needed to host, store, transmit and display that content in order to provide the service to you, and to make backups. This licence ends when you delete the content or your account. We do not use your content to train machine-learning models and we do not share it with anyone outside the processors listed in our privacy policy.

You can export your data at any time as markdown or JSON. Where we process personal data on your behalf, we act as your processor and the terms of our privacy policy apply in addition to these terms.

Acceptable use

You agree not to:

  • install the widget on a site you do not own or are not authorised to modify;
  • use the service to collect personal data you have no legal basis to collect, or to capture pages showing other people's confidential data;
  • upload unlawful, infringing or malicious content, or content you have no right to share;
  • attempt to break, overload, reverse-engineer or gain unauthorised access to the service or the accounts of others;
  • resell or white-label the service as your own product without a written agreement with us;
  • circumvent plan limits, for example by splitting one team across multiple free workspaces.

If you breach this section seriously, or repeatedly after being warned, we may suspend or terminate your account. Where the breach is not serious we will warn you first and give you a reasonable chance to fix it.

Availability and support

We aim for the service to be available around the clock, but we do not promise it will be uninterrupted or error-free, and no service level agreement applies unless we have agreed one with you in writing. Planned maintenance is scheduled for low-traffic periods and announced in advance where it is likely to be noticeable.

Support is provided by email at hello@betterfeedback.app during normal business days. We answer as quickly as we can; no guaranteed response time applies on the Free plan.

Our intellectual property

The service, the widget, the website, our brand names and logos, and all software behind them remain our property or that of our licensors. These terms grant you a non-exclusive, non-transferable right to use the service during your subscription, and nothing more. You may not copy, modify or create derivative works of the software except where mandatory law allows it.

Third-party sites and services

The service integrates with tools and sites we do not control, and you may install the widget on platforms operated by others. We are not responsible for those third parties, their terms or their availability. Where the service links to an external page, that link is not an endorsement.

Warranty

The paid service is provided with the quality and functionality you can reasonably expect from a product of this type and description. Statutory warranty rights, including consumer rights on digital content and digital services, apply in full and are not limited by these terms.

The Free plan is provided as is, without warranty, to the extent mandatory law allows.

Liability

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, and wherever mandatory law imposes liability regardless of fault.

For slight negligence we are liable only where we breach an obligation that is essential to the purpose of this contract, and then only for the foreseeable damage typical for a contract of this kind. In such cases our total liability for all events in any twelve-month period is limited to the fees you paid us in that period. Any further liability for slight negligence is excluded.

You are responsible for keeping your own backups of anything you cannot afford to lose. Export is available at any time.

Right of withdrawal for consumers

If you are a consumer in the EU or EEA, you may withdraw from a paid subscription within 14 days of entering into it, without giving a reason. To do so, tell us clearly — an email to hello@betterfeedback.app is enough. We refund what you paid within 14 days of receiving your notice, using the same payment method you used.

If you ask us to start the service before the withdrawal period has run and then withdraw, you owe a proportionate amount for the part already provided. Your right of withdrawal lapses once the service has been fully performed with your prior express consent and your acknowledgement that you lose the right on completion.

Term, cancellation and deletion

  • Free accounts run for as long as you use them and can be closed at any time.
  • Paid subscriptions renew automatically and can be cancelled at any time with effect from the end of the current billing period, from your account settings or by email.
  • Either side may terminate for good cause without notice — for example a serious breach of the acceptable-use section, or non-payment after a reminder.
  • After termination we keep your data for 30 days so you can export it, then delete it, apart from records we are legally required to retain.

Changes to these terms

We may change these terms where there is a valid reason — new features, a change in the law, or a change in how the service is delivered. We will announce changes by email at least 30 days before they take effect. If you do not object in writing before that date, the new version applies; we will point this out in the announcement. If you do object, either side may terminate the contract with effect from the date the change would have taken effect.

Governing law, venue and severability

These terms are governed by the law of Brazil, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country in which you are habitually resident.

For business customers, the place of jurisdiction for all disputes arising out of this contract is Feira de Santana – BA, Brazil. Consumers may sue and be sued at the courts available to them under the applicable consumer protection rules.

If a provision of these terms is or becomes invalid, the rest remains in force. The invalid provision is replaced by the valid one that comes closest to its commercial purpose.

Questions about any of this: hello@betterfeedback.app.